Hello, I'm

Micah Hill

Senior IT Leader & Hybrid Cloud Infrastructure Expert

Transforming technology into business value through strategic leadership, operational excellence, and empowered teams.

MH
100+
Team Members Led
250K+
Assets Managed
$200M+
Revenue Impact
13+
Years Experience

About Me

I'm an accomplished technical leader with 13+ years of experience driving large-scale infrastructure automation, managing software engineering teams, and delivering reliable cloud services at enterprise scale. At Rackspace Technology, I've built expertise in bare metal infrastructure management, disaster recovery, and cross-functional leadership across commercial and government sectors.

What drives me is building high-performing engineering teams and fostering innovation through agile methodologies and systematic problem-solving approaches. I currently manage infrastructure services supporting 150,000+ virtual machines and 10,000+ hypervisors with 24/7 reliability requirements, while maintaining proven vendor partnerships with technology leaders including Broadcom, Dell, HP, and NetApp.

Over 13 years leading global teams of 100+ to deliver mission-critical infrastructure at enterprise scale.
Directed multi-cloud strategies across AWS, Azure, and VMware — managing 250K+ assets and driving cost optimization
Enabled $200M+ in revenue growth through digital transformation, automation, and operational excellence
San Antonio based, collaborating with global enterprises to align technology strategy with business goals

Infrastructure Leadership

Managing one of the industry's largest VMware environments with 99.99%+ uptime SLA adherence.

Core Competencies

I help organizations unlock their potential through strategic technology leadership and hands-on expertise.

Cloud Infrastructure

Directing infrastructure automation for one of the industry's largest managed VMware environments, scaling 10,000+ hypervisors and 150,000+ virtual machines with 99.99%+ uptime SLA.

  • Multi-cloud architecture & automation
  • Large-scale VMware management
  • Infrastructure optimization
  • Enterprise disaster recovery

Global Team Management

Managing 100+ professionals across multiple management levels including managers, engineers, architects, and technical specialists across global infrastructure operations.

  • Cross-functional team leadership
  • Performance optimization strategies
  • Agile methodology implementation
  • Multi-continental coordination

Digital Transformation

Serving as Product Owner for infrastructure automation initiatives, reducing product backlog by 40% and accelerating feature delivery by 30%.

  • Strategic planning & execution
  • Process automation & optimization
  • Technology roadmapping
  • Cross-functional collaboration

Data-Driven Operations

Implementing KPI-driven strategic planning using Tableau, Power BI, and New Relic dashboards to track infrastructure performance and enable data-driven decision-making.

  • KPI dashboard development
  • Performance analytics & monitoring
  • Operational insights & reporting
  • Business intelligence solutions

Enterprise Security & DR

Leading enterprise disaster recovery operations protecting petabytes of critical data through continuous data protection and enterprise-grade resilience.

  • Disaster recovery & business continuity
  • Enterprise security operations
  • Risk assessment & mitigation
  • 24/7 mission-critical support

Process Excellence

Reduced operational expenses by $500K delivering $1M in sustained annual savings through process automation, shift-left practices, and infrastructure optimization.

  • Agile & lean methodologies
  • Automated remediation processes
  • Cost optimization strategies
  • Operational efficiency programs

Professional Experience

2022 — Present

Private Cloud Senior Manager, Technical Support

Rackspace Technology

Managing 100+ professionals across multiple management levels including managers, engineers, architects, and technical specialists. Directing infrastructure automation for one of the industry's largest managed VMware environments, scaling 10,000+ hosted ESXi hypervisors and 150,000+ virtual machines with 99.99%+ uptime SLA adherence.

2017 — 2022

Private Cloud Technical Support Manager

Rackspace Technology

Led engineering teams supporting enterprise virtualization infrastructure and automation initiatives. Optimized infrastructure automation for 100,000+ virtual machines across global data centers, reducing operational expenses by $500K delivering $1M in sustained annual savings.

2015 — 2017

Manager, Fanatical Support

Rackspace Technology

Managed Linux engineering teams and after-hours infrastructure operations. Directed team of 16+ Linux administrators, elevating group to top-three performance ranking within organization while increasing operational productivity by 50%.

2012 — 2015

Linux Administrator II

Rackspace Technology

Individual contributor with hands-on infrastructure engineering experience. Built and maintained relationships with 30+ premium enterprise clients while serving as primary after-hours escalation point for Rackspace's OpenStack public cloud infrastructure.

Let's Connect

Ready to tackle your next big challenge together? I'm always excited to discuss new opportunities and share ideas about technology leadership.

Complete Professional Profile

Get all the details about my experience, certifications, and achievements in a comprehensive format.